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Resume
Resume of Russell Aldridge
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| Category |
Full Time |
| Position |
Clerical |
| City |
Beaverton |
| State |
OR |
| First name |
Russell |
| Last name |
Aldridge |
| Education |
• Portland Community College, 2009 (Time-Stress-Communication Triangle)
•University of Phoenix, 2004 (Skills for Professional Development)
• The Art Institute of Portland, 2003-2004
• Lane Community College, 1995-1996
• Willamette High School, class of 1994 |
| Skills |
OFFICE KNOWLEDGE
Computer functions • Microsoft PowerPoint • Microsoft Word/Excel • Fax Machine/Scanner • 10-Key • Copy Machine/Printer • Basic HTML • Microsoft Outlook • Printshop • Photo shop • MSDS Knowledge • Electric Typewriter • Typing 80+ WPM • Customer Service & Communication
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| Experience |
Metro – Parks and Environmental Services Portland,OR Assistant Management Analyst, Feb 2007 to Mar 2010
Cemetery Program Coordinator
• Delivered oral and written presentations for staff and upper management.
• Planned and coordinated family services.
• Completed all invoice related materials and contracts accounting.
• Maintained close communication with community members throughout the Portland Metropolitan area.
• Dealt with the public via phone, email and in-person regarding any program related questions or issues.
• Use of the Microsoft Outlook calendar to schedule and keep track of appointments.
• Created spreadsheets for various projects using Microsoft Word and Excel.
• Maintained close personal contact with families and outside vendors.
• Project coordinator for the ‘Tour of Untimely Departures’ Halloween tour at Lone Fir Cemetery which drew 2000+ people in 2009.
• Planned and presented genealogy training classes for Louis & Clark Community College.
I started my position at Metro with the title of Secretary. Within just a few months I became an Administrative Assistant. A few months after later I was asked by supervisor to be Program Manager for two months while my manager was transferring away; it ended up successfully lasting seven months. I am a go-getter wherever I work, and I am a team-oriented individual who will do whatever I can to help myself and others complete assignments on time & within budget.
Glen Abbey Memorial Park – (SCI) Bonita, CA
HR, Memorial Services Desk Sept 2005 to Jan 2007
• Assisted subordinates and supervisors in identifying and resolving problems.
• Created new standards for invoicing and contract order processing.
• Assisted customers over the phone and in person with questions or concerns.
• Kept detailed contract records and expedited all service requests forms for outside families.
• Identified problems, diagnosed causes and determined corrective actions.
• Evaluated office records, and revised procedures in order to improve work flow efficiency.
• Maintained close personal contact with outside vendors.
• Created spreadsheets for various projects using Microsoft Word and Excel.
• Worked closely with Funeral Directors and family counselors.
• Assisted customers with various issues and license concerns.
At Glen Abbey, I started out in payroll, accounts payables/receivables, and contract processing. Soon after, I was assigned the Memorial Services Desk where I renovated procedures, and provided new standards of excellence. I also updated many policies and forms so they paralleled with all corporate rules and regulations.
Caldwell's Colonial Chapel - SCI Portland, OR
Office Manager Aug 2004 to Sept 2005
• Maintained and evaluated all office records, revised procedures and created new forms in an effort to improve work flow efficiency.
• Performed various office procedures including bookkeeping, preparation of payroll, file keeping, petty cash and cell phone distribution.
• Implemented an in-house processing area for the creation of in-color memorial folders, DVD's, and other funeral related materials.
• Assisted the Sales Manager in planning and executing sales-related promotional activities.
• Assisted in conducting funerals and viewings when requested.
• Maintained various records and produced reports for upper level management.
• Analyzed recordkeeping systems, forms control, personnel requirements, budgetary requirements and performance standards to create updated systems and revised established procedures.
I coordinate services, functioned one-on-one with family directors, sales associates, and upper management. I also became the Sales Manager Assistant, coordinating both jobs while helping with many fund raising activities.
Killingsworth Little Chapel - SCI Portland, OR
Office Manager June 2002 to Aug 2004
• Maintained company timecard information, payroll and employee records.
• Maintained office records, and to improved work flow efficiency.
• Assisted in conducting funerals and family viewings when requested.
• Generated checks and processed all invoice materials.
• Maintained and updated all client ledger accounting records.
• Contacted customers about paying amounts due on outstanding funeral costs, and/or arranged for payment at later date.
• Processed insurance policies for funeral and burial services.
• Responded to verbal or written requests for genealogy information.
• Assigned the Document Specialist for this location.
I worked closely with staff and management to updated company records, process sales contracts, and collect funds overdue from past funeral services. Planned community events such as breakfasts and local park-related activities.
Greenwood Memorial Park & Mortuary - SCI San Diego, CA
Records Department / Memorial Desk Feb 2001 to June 2002
• Maintained prearrangement contracts for memorial and headstone purchases.
• Assisted families with various headstone and cemetery related questions.
• Kept all family grave ownership cards current and pre-purchased cemetery sales contract information up to date.
• Drew sketches and detailed plans of memorials according to customer feedback.
• Interviewed families to obtain memorial information such as size, style and design motif.
• Maintained close personal contact with granite and bronze memorial providers.
• Operated and maintained cremation desk functions when requested by management.
• Successfully handled and guided the implementation of a bronze and granite marker storage project for the location.
When I was hired at Greenwood Memorial Park, their memorial desk was in complete disarray. My commitment focused on fixing the operational aspects of the memorial desk, as well as mending the negative views portrayed to me by funeral directors and sales staff. |
| Email |
russell.aldridge@mail.com |
| Phone |
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| Cellphone |
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