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Resume
Resume of Shannon Daniels
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| Category |
Full Time |
| Position |
Intern/Apprentice |
| City |
Fort Lauderdale |
| State |
FL |
| First name |
Shannon |
| Last name |
Daniels |
| Education |
B.S., Mortuary Science, University of Minnesota 2005
Passed National Board of Funeral Service Arts & Sciences sections, 2005.
Organizations: Member of Alpha Chi Sigma since 2003 |
| Skills |
I received my bachelor’s degree in Mortuary Science from the University of Minnesota. I am interested in locating an internship in order to obtain my license as a funeral director. I have a solid work background in computers and customer service that would make me an ideal candidate for a funeral apprentice position. |
| Experience |
Sales Associate
Old Navy
Albertville, MN 2010
* Addressing needs of multiple clients at a time throughout the shopping experience ensuring customer satisfaction
* Creating and procuring products in a fun environment for customers
* Inventory and ordering including the refill of stock on sales floor
* Promoting retail credit card and other sales promotions
Computer Technical Support and Electronic Medical Record Software Testing
Allina Hospitals and Clinics
Minneapolis, MN 2008-2009
* Assisting clinic, hospital and support staff in the Allina Hospital & Clinics organization with their technological needs and issues, such as reset passwords, VPN, and remote access for further troubleshooting
* Assistance and troubleshooting of over 400 different medical software applications
* Testing of Electronic Medical Record software to provide feedback to developers and end user support
* Following guidelines of HIPAA and confidentiality reporting
Technical Support Specialist
University of Minnesota
Minneapolis, MN 2001-2007
* Practicing technology and teaching skills by serving as assistant in University of Minnesota computer training courses in Photo Shop, web pages, Power Point, Access, Excel and Word.
* Promoted to Password Changes, set up of email accounts, e-mail account management
* Managing of New Technology staff and training procedures
* Testing internet kits for incoming freshmen
* Help desk phone calls and walk in office users needing technical instructions on connection issues, e-mail, software, hardware, and other technical aspects for the entire University community of over 40,000 people including student, staff, faculty and alumni
Consumer Response Specialist
Manhattan Toy Company
Minneapolis, Minnesota 1999-2001
* Serving on a team to provide information for marketing and advertising strategies and trends.
* Back up Receptionist and Administrative assistant
* Implementing selling strategies to directly assist the buying choices of customers by providing detailed product knowledge, location, and availability of toys
* Mail room duties including mailing and inter office distribution
* Serving on Quality Assurance Team for safety recall
* Providing designers with ideas about new product development.
* Assisting quality and safety departments with product testing and consumer feedback
* Responding to e-mail, direct phone calls, and letters from customers
Funeral Experience:
Hodroff & Sons Funeral Chapels
Minneapolis, Minnesota 2001, 2003
Saturday Receptionist
* Responding to phone, door, and mail inquiries
* Greeting families to the funeral chapel
* Filing and processing social security and burial transit permits
* Accounts payable
Washburn-McReavy Funeral Chapels
Minneapolis, Minnesota 2005 Practicum Student
* Embalming and restoration arts practice under supervision of licensed funeral staff
* Processing incoming decedents including updating paperwork, refrigeration and body preparation for chosen methods of disposition
* Funeral arrangement and funeral service assistance
* Removal or bodies from nursing, medical examiner and hospital to funeral home
* Responding to phone and walk in inquiries |
| Email |
shannonmdaniels@yahoo.com |
| Phone |
763 439 8382 |
| Cellphone |
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