Resume of Victoria Shillingford

Category Office Help
Position Clerical
City Houston
State TX
First name Victoria
Last name Shillingford
Education University of Texas at Arlington, Arlington, Texas
Master’s Degree (in-complete)
Major: Humanities
GPA: 2.0

Bachelor’s Degree
Major: Interdisciplinary Studies
GPA: 2.5

Bachelor’s Degree
Major: Sociology
GPA: 3.0

Temple College, Temple, Texas
Associate’s Degree
Major: Arts
GPA: 3.89
 Outstanding interpersonal and keen analytical skills
 Experienced customer service representative
 Prompt and accurate execution of verbal or written orders
 Detail-oriented administration/execution of task
Experience Sellout Limited Company Ltd, Arlington, Texas
Owner/ Sociological Research Artist and Publisher Dec 01, 2008 – Jan 31, 2012

Promoted artist/business owners
Circulated and published online African folklore, poetry and ethnocentric literature
Conducted participant observation field research on homelessness
Performed live as vocalist and guitarist with The Shades of Green Jazz Band

The University of Texas at Arlington, Registrar, Arlington, Texas
Work Study Student/ Office Administrative Support Jan 10, 2002 – Sep 08, 2008

Performed front desk reception and clerical duties
Responsible for dispersal of office mail
Processed college transcript request and money
Ordered and stocked office supplies, and organized office inventory
Trained and initiated new office personnel
Answered incoming phone calls

PetSmart, Arlington, Texas
Cashier/ Customer Service Representative Dec 12, 2006 – Jul 05, 2007

Provided excellent pet /customer service
Restocked shelves
Maintained clean store floor

US Army Reserves, Killeen, Texas
88N Transportation Management Control Operator May 30, 1998 – Mar 03, 2003

Responsible for the compliance of rail transport safety regulations
Maintained the filing of military documents according to military classifications of information
Managed movement of Army personnel

University of Texas at Arlington Veteran’s Office, Arlington, Texas
VA Work Study/ Administrative Assistant Sep 30, 2000 – Jan 01, 2002

Processed VA educational benefits
Provided friendly telephone customer service
Accurately entered student data
Maintained VA filing system of documents

Albertson’s Grocery, Temple, Texas
Health and Beauty Supply Clerk/ Cashier Aug 24, 1999 – Aug 25, 2000

Ordered and stocked beauty and health products
Arranged product displays for best marketability
Engaged actively in product marketing strategies and sales
Delivered prompt, friendly customer service
Designed signs and set up promotional displays

HEB Grocery, Temple, Texas
Assistant Manager/Cashier Jul 21, 1998 – Jul 21, 1999

Managed cashier’s breaks and cash register operations
Ensured customer satisfaction with company services and products
Solved customer and employee disputes

Sears Roebuck, Austin, Texas
HVAC Technician Mar 09, 1998 – Jul 08, 1998

Repaired heating and cooling systems

US Army, Killeen, Texas
52C Utilities Equipment Repairer Mar 25, 1994 – Mar 24, 1998

Repaired and maintained Humvee and HVAC equipment and parts
Responsible for expensive military equipment and tools
Ensured the safe transportation of military personnel and equipment
Created innovative repair techniques without adequate support or supplies
Delivered above-freezing temperatures for a MASH unit during Operation Joint Endeavor, Bosnia