|
|
Resume
Resume of David Fields
|
| Category |
Other |
| Position |
Sales |
| City |
Norcross |
| State |
GA |
| First name |
David |
| Last name |
Fields |
| Education |
Shamrock High school, Decatur, GA
Georgia Perimeter College, Clarkston, GA (Degree Incomplete) |
| Skills |
Dynamic and results oriented with a successful record of accomplishment in industrial and retail sales. Articulate and persuasive in dealing with all levels of management, peers, staff, and a diverse clientele. Consistently meets and exceeds corporate sales plans while mentoring staff to improve customer satisfaction scores. |
| Experience |
David L. Fields
2102 B Wexford Drive
Norcross, Georgia 30071
706-763-9314
david.lee.fields@gmail.com
Customer Service Professional
Customer-Centered ~ Clear Communications ~ Results Driven Sales
Dynamic and results oriented with a successful record of accomplishment in industrial and retail sales. Articulate and persuasive in dealing with all levels of management, peers, staff, and a diverse clientele. Consistently meets and exceeds corporate sales plans while mentoring staff to improve customer satisfaction scores.
Career Accomplishments J.C.Penney
Sales Performance
In nine months moved Footwear division from fourth quartile national rank to first quartile by increasing sales 13.9%, decreasing turnover, and improving local training.
Consistently outpace store sales performance by ten points for two consecutive years by driving associate performance through constant training, monitoring, and feedback.
Customer Service
Achieved largest customer satisfaction score increase in 2008. Moving department scores 14 percentage points in three months and routinely exceeding national, district, and store average.
Finished December 2009 with 76% customer satisfaction score exceeding standard by 16 points and national average by 12 points through consistent application of service principles.
Professional Experience
J.C.Penney, Duluth, Georgia April 2006-present
Department Supervisor, Family Footwear (March 2007-present)
Commission Sales Associate, Family Footwear, Columbus, Georgia (April 2006-March 2007)
Recognized for outstanding customer services through a feature on company Intranet homepage.
Promoted from sales floor to management in 11 months
Received, “Associate of the Month” award in Jun 2006
Dillard’s INC, Columbus, Georgia June 2003 - April 2006
Daniel Cremieux / Mens apparel sales (April 2005 - April 2006)
Commission Sales Associate, Shoes (June 2006 - March 2005)
Red Wing Shoe Co. INC, Columbus, Georgia October 1991 - November 2002
Specialty Store Manager, Columbus, Georgia (March 1998 - November 2002)
Specialty store Sales Representative, Stone Mountain, Georgia (October 1991 - February 1998)
Developed national outside sales accounts, which produced $3.6 million in sales company wide.
Maintained full P&L responsibility of specialty retail store.
Developed local, regional, and national accounts from lead generation through delivery and collections.
Selected to travel throughout district to cover stores with no managers often serving three-month assignments.
Education
Georgia Perimeter College 1991 – 1996
Degree Incomplete |
| Email |
david.lee.fields@gmail.com |
| Phone |
706-763-9314 |
| Cellphone |
|
| Resume file |
download |
|
